Return & Refund policy

Effective Date: January 19, 2026
Last Updated: September 7, 2026

At BirdieTee, we specialize in made-to-order golf apparel and home décor. Most BirdieTee products are made to order and produced specifically for each order. Because of this, our return and refund policy is designed to balance customer protection with the nature of custom manufacturing.

Please review this policy carefully before placing your order.

1. Return Eligibility

We offer a 30-day request window, meaning eligible return, replacement, or refund requests must be submitted within 30 days of delivery.

Eligible Reasons

We accept returns or provide replacements/refunds in the circumstances listed below, as well as where otherwise required by applicable law:

  • The item arrives damaged or defective
  • You receive an incorrect item, size, or design
  • There is a manufacturing or print quality error
  • The product received is materially different from what was ordered

2. Conditions for Returns

To be eligible for a return (if required), items must:

  • Be unused, unwashed, and unaltered
  • Be in original condition
  • Be accompanied by proof of purchase (order number)
  • Include clear photos or videos showing the issue

Important: For eligible defective or incorrect items caused by our error, a physical return is usually not required. We may issue a refund or replacement without asking you to send the item back.

3. Non-Returnable Items

Due to the made-to-order nature of our products, we generally do not accept returns for:

  • Personalized or custom-made items (names, custom text), unless defective
  • Items damaged due to misuse, washing, or normal wear
  • Orders where the wrong size or design was selected by the customer
  • Requests submitted after 30 days from delivery
  • Sale items are not eligible for returns solely due to change of mind. This exclusion does not apply to eligible claims involving damaged, defective, incorrect, or items materially different from what was ordered or described
  • Gift cards are non-refundable except where required by law

4. Refund Policy

Full Refunds

You are eligible for a full refund if:

  • The order is canceled within 12 hours of purchase
  • The item arrives damaged or defective (photo proof required)
  • We shipped the wrong item, size, or design
  • There is a confirmed production or printing error

Partial Refunds or Store Credit

In certain cases, we may offer:

  • Store credit for customer-selected size issues
  • Partial refunds if the item is usable and you choose to keep it
  • A discount code toward a replacement order

No Refunds

Refunds are not available for:

  • Shipping delays alone caused by carriers, customs, severe weather, or circumstances outside our reasonable control are not generally eligible for a refund. This does not apply to packages confirmed lost in transit or other eligible claims covered by our Shipping Policy.
  • Incorrect shipping address provided by the customer
  • Change of mind after delivery
  • Personalized items without defects

5. How to Request a Return or Refund

Step 1 – Contact Us (Required)

All requests must be submitted within 30 days of delivery.

  • 📧 Email: support@birdietee.com
  • 📞 Phone: +1 (707) 324-4460
  • ⏰ Support Hours: Monday–Friday, 8:00 AM–6:00 PM Pacific Time

Please include:

  • Order number
  • Clear photos or videos of the issue
  • Brief explanation
  • Preferred resolution, if applicable (refund or replacement)

Step 2 – Authorization & Instructions

  • Requests are reviewed within 1–2 business days
  • If a return is required, we will issue a Return Authorization Number (RAN) and instructions
  • Do not send items back without authorization — unauthorized returns will not be accepted

Step 3 – Return Address (If Applicable)

BirdieTee Returns Department
[RAN: Provided by BirdieTee]
904 St Helena Ave
Santa Rosa, CA 95404
United States

Shipping:

  • Return shipping is free for items damaged or incorrect due to our error
  • If an approved return is required due to an issue not caused by BirdieTee, the customer may be responsible for return shipping. Any applicable return shipping cost will be communicated before the return is authorized
  • Trackable shipping is strongly recommended

6. Refund Processing Time

Once approved:

  • Inspection (if returned): 2–3 business days
  • Refund issued: 3–5 business days after approval
  • Payment processing: 5–10 business days (depending on bank or provider)

Refunds are issued to the original payment method (Shopify Payments or PayPal).

7. Exchanges & Replacements

Customer-Selected Size Issues

  • Please contact us within 30 days of delivery if you experience a sizing issue.
  • Because most BirdieTee products are made to order, items ordered in an incorrect size selected by the customer are not eligible for a standard return or full refund.
  • Our Customer Support team will review your request and assist with the available replacement options based on the circumstances of your order.
  • Please do not return the original item unless instructed by our support team.

Defective or Incorrect Items

  • Free replacement or full refund.
  • No return required.
  • Replacement orders typically require 3–5 business days for production before shipment.

8. Order Cancellations

  • Orders may be canceled within 12 hours of purchase for a full refund
  • After 12 hours, production may have started and cancellation is not guaranteed

9. European Union (EU) Customers – 14-Day Right of Withdrawal

Where applicable under EU consumer law, eligible customers may have a 14-day right of withdrawal for qualifying purchases.

This right may not apply to goods made to the customer's specifications or clearly personalized, including products customized with names, text, images, or other customer-selected personalization.

This does not affect a customer's rights if an item is defective, damaged, incorrect, or not as described.

Customers exercising an applicable right of withdrawal may be responsible for the direct cost of return shipping where permitted by applicable law and where this responsibility was disclosed before purchase. This does not apply where BirdieTee is required by law to bear the cost or where the item is defective or incorrect.

10. Lost or Damaged Returns

  • BirdieTee is not responsible for returns lost in transit
  • Always use trackable shipping and retain proof of shipment

11. Contact Information

Business Address:
BirdieTee LLC
904 St Helena Ave
Santa Rosa, CA 95404
United States

Quality Guarantee

We stand behind our products. If an eligible issue occurs due to our error, we will work with you to provide an appropriate resolution in accordance with this policy.

Thank you for shopping with BirdieTee — where passion for golf meets personalized style. ⛳