Most BirdieTee products are made to order. Production typically takes 3–5 business days before shipment.

Once your order has been handed over to the applicable carrier or logistics provider, we will send tracking information when available.

Production times may be slightly longer during peak seasons or holidays.

For U.S. orders, Economy Shipping typically takes approximately 7–12 business days after production, while Express Shipping generally takes approximately 3–6 business days after production.

Including production time, estimated total delivery is approximately:

Economy: 10–17 business days

Express: 6–11 business days

International delivery times vary depending on destination, carrier routing, customs processing, and local delivery conditions.

These are estimated timeframes and may vary due to circumstances outside our reasonable control.

Yes. BirdieTee ships to the United States and many international destinations.

Available shipping options and delivery times depend on the destination and will be displayed where applicable during checkout.

International orders may be subject to customs duties, taxes, or local processing requirements. Please see our Shipping Policy for full details.

Yes. Once your order ships, we will send a shipping confirmation email with tracking information when available.

Because BirdieTee works with multiple production, fulfillment, and logistics partners, the location shown in tracking may vary depending on the product and shipping route.

A tracking location may represent a production facility, fulfillment center, logistics hub, carrier processing facility, or transit point.

We offer a 30-day request window for eligible return, replacement, or refund requests.

Because most BirdieTee products are made to order, eligibility depends on the reason for the request.

Items that arrive damaged, defective, incorrect, have a production or printing error, or are materially different from what was ordered may qualify for a refund or replacement.

Customer-selected size, design, or personalization issues and change-of-mind requests are generally not eligible for a standard return or full refund.

Please review our Return & Refund Policy for complete eligibility requirements and conditions.

Please contact us at support@birdietee.com within 30 days of delivery with your order number, a brief description of the issue, and clear photos or videos where applicable.

Our Customer Support team will review your request and provide the appropriate next steps.

If a physical return is required, we will provide return authorization and instructions.

Please do not send an item back unless instructed by our support team.

Yes. Many BirdieTee products offer personalization options such as names, custom text, or other available design choices.

Available customization options are shown on the applicable product page.

Please carefully review all personalization details before submitting your order, as personalized products are generally not eligible for standard returns unless defective, incorrect, or otherwise required by applicable law.

Orders may be canceled or modified within 12 hours of purchase.

Because most products are made to order, production may begin shortly after this period. Once production has started, we may no longer be able to cancel or modify the order.

Please contact us as soon as possible if you need assistance.

If your order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us at support@birdietee.com within 30 days of delivery.

Include your order number and clear photos or videos where applicable.

Our Customer Support team will review your claim and help provide an appropriate resolution in accordance with our Return & Refund Policy.

Yes. We are committed to protecting your privacy and safeguarding your information. For more details, please review our Privacy Policy.

You can contact our Customer Support team by email at support@birdietee.com or through our Contact Page.

We typically respond within 1–2 business days.

Support Hours: Monday–Friday, 8:00 AM–6:00 PM Pacific Time.